Privacy Policy
Last updated: 10 August 2026
1. Introduction
Coldsphere Cooling (“we”, “us”, “our”) provides professional aircon cleaning services in Singapore. This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, contact us, or book our services, in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA).
2. Information We Collect
- Contact details: name, phone number, WhatsApp number and email address
- Service address: the address where the aircon cleaning service is to be performed
- Booking details: preferred date and time, number and type of units, and service history
- Payment information necessary to process payment for services rendered; we do not store full payment card details
- Communication records from WhatsApp messages, contact forms, or phone calls
- Technical data such as IP address, browser type and website usage collected through cookies and analytics tools (e.g. Google Analytics, Google Search Console)
3. How We Use Your Information
- To schedule, confirm and carry out aircon cleaning services
- To communicate with you about your booking, including confirmations, reminders and rescheduling
- To process payment for services
- To respond to enquiries and provide customer support
- To improve our website and services
- To send service-related updates, where you have consented; you may opt out at any time
4. Data Sharing and Disclosure
We do not sell your personal data. We may share it with the technician assigned to carry out your booking, payment processors solely to complete transactions, service providers who help us operate our website and business (such as hosting and analytics providers) under confidentiality obligations, and relevant authorities where required by law.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, after which it is securely deleted or anonymised.
6. Your Rights Under the PDPA
You have the right to access the personal data we hold about you, request correction of inaccurate data, withdraw consent for marketing communications, and request deletion of your data, subject to our legal and contractual obligations. To exercise any of these rights, please contact us via WhatsApp at +65 8800 9531.
7. Cookies and Analytics
Our website uses cookies and tools such as Google Analytics and Google Search Console to understand how visitors use our site and to improve our services. You can control or disable cookies at any time through your browser settings.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page together with a revised “last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via WhatsApp: +65 8800 9531.