Terms & Conditions
Last updated: 10 August 2026
1. Acceptance of Terms
By booking a service with Coldsphere Cooling (“we”, “us”, “our”) or using this website, you agree to be bound by these Terms & Conditions.
2. Our Services
We provide professional aircon cleaning services in Singapore, including high-pressure water jet cleaning and chemical wash, for HDB, condominium and commercial air-conditioning units.
3. Pricing and Payment
- Our published prices are nett — no GST and no transport fee added
- Prices start from $75 per unit, for up to 4 units at the same address, unless stated otherwise for larger jobs or specific services
- Full payment is due upon completion of service, via the payment method(s) we accept at the time
- We reserve the right to revise our prices; the price confirmed at the time of booking applies to that booking
4. Booking and Scheduling
- Bookings can be made via WhatsApp at +65 8800 9531 or through our website
- A booking is confirmed only once we have acknowledged your preferred date and time
- Please ensure someone is present at the service address, and that our technician has clear access to all units to be serviced
5. Rescheduling and Cancellations
- Please inform us at least 24 hours before your scheduled appointment if you need to reschedule or cancel
- Cancellations or reschedule requests made with less than 24 hours’ notice may be subject to a rescheduling fee, or forfeiture of any deposit paid
- We reserve the right to reschedule appointments due to circumstances beyond our control, such as severe weather or technician unavailability, and will notify you as soon as possible
6. Access and Preparation
- Please clear the area around each unit to be serviced and secure any valuables nearby
- Units must be in a condition that allows safe servicing; our technician may decline to service a unit that poses a safety risk (e.g. exposed wiring or structural damage) and will advise accordingly
- Additional charges may apply for units in hard-to-reach locations requiring special equipment
7. Service Warranty
We stand behind the quality of our work. If you are not satisfied with the service performed, please contact us within 3 days so we can assess and address the issue. Our warranty covers the workmanship of the specific service performed, and does not cover pre-existing faults, mechanical failure, or issues unrelated to the cleaning service, such as gas top-up or compressor faults.
8. Limitation of Liability
We take reasonable care while performing our services. However, to the fullest extent permitted by Singapore law, we are not liable for any indirect, incidental or consequential damages. Our total liability for any claim arising from our services is limited to the amount paid for the specific service in question. We are not responsible for pre-existing damage or wear and tear not caused by our technicians.
9. Customer Responsibilities
- Provide accurate contact and address information at the time of booking
- Ensure safe and reasonable access to the service location
- Inform us of any known issues with the unit(s) prior to service
10. Complaints and Resolution
If you have any concerns about a service, please contact us via WhatsApp at +65 8800 9531 as soon as possible so we can resolve the matter promptly.
11. Governing Law
These Terms & Conditions are governed by the laws of Singapore, and any disputes will be subject to the exclusive jurisdiction of the Singapore courts.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.
13. Contact Us
For any questions about these Terms & Conditions, please contact us via WhatsApp: +65 8800 9531.